Shipping policy


Heritage Bros. Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment clears (excluding weekends and holidays).

  • Cutoff times: Orders placed after 3:00 PM PST will begin processing the next business day.

Shipping Methods & Costs

We offer the following shipping options (all U.S. unless otherwise specified):

Shipping Option Estimated Delivery Time* Cost / Rate
Standard / Ground 3–7 business days Flat rate or calculated by carrier
Expedited / 2-Day 2 business days Additional fee
Overnight / Next-Day 1 business day Premium fee

* These are estimates; actual delivery times may vary due to carrier delays, weather, or unforeseen events.

For international orders, we ship via DHL, UPS and FEDEX with estimated delivery of 7–14 business days. Customers are responsible for import duties, customs, taxes, and fees.

Free Shipping / Shipping Promotions

  • Free standard shipping is available on all above orders $100. 

  • Occasionally, we may run promotional free shipping offers.

  • These promotions cannot be combined with other discounts 

 

Tracking & Notifications

  • Once your order ships, you’ll receive an email (or SMS, if opted in) with a tracking number and link.

  • Please allow 24 hours for tracking information to update after shipment.

Delays & Exceptions

We are not responsible for carrier delays due to weather, holidays, or force majeure events.
If a package is returned to us due to shipping address issues, we will contact you and you may be responsible for re-shipping costs.

Lost, Stolen, or Damaged Orders

  • If your package is lost or marked delivered but not received, contact us immediately—within 7 days of estimated delivery.

  • For damaged items, please keep the packaging and submit photos so we can process your claim with the carrier.

  • We may issue a replacement or refund depending on the case.

Returns & Exchanges

Please see our Returns & Refunds Policy for details on returning or exchanging items. Return shipping is typically the customer’s responsibility, unless the item was defective or shipped in error.

How to Contact Us

If you have questions about your order’s shipping, delays, or tracking, feel free to email heritagebros.la@gmail.com or use our contact form.